BMW of Peoria Service Department

cory donath 4 months ago

Efficient and seamless transaction. Paint correction and permaplate application. There were a few spots that needed extra attention and the sales team were very accommodating. Happy customer.

Praneeth Manukonda a year ago

Worst service provider's ever been through even after spending 15k with bmw warranties. The trick is they try to sell you warranty’s through BMW saying “you don’t have to go through insurance every-time, with warranty you go with us”. That seems very far fetched from reality, the service guy doesn’t even care and acts negligent. They never get to schedule and repair my rims from the first road incident till now, 2 plus years passed by making the minor scratches and fixable repairs on rims to big dents and recently in Feb I got an all tire change where I was just handed my vehicle with weight balancing as steering is shivering and pulling to the right at highway speeds with a disclaimer opposed to taking responsibility repairing it fully (which I came to know was slowly killing my suspension functionality) on top of that they tried playing trick throwing some random object in my suspension and saying it’s due to that debris. They tried to brush it off like it ain’t their job and give me paid quote, now as I’m done with their tricks they come up with a new one saying “the work will be covered under comprehensive insurance and suggest to go with insurance for one and done to repair e

Samantha Richardson 2 years ago

I initially brought my car in to get serviced because I had a heating issues. I was only getting heat on the driver side plus my check Engine light was on. They were charging me $400 for a diagnostic test. I get a call after test was completed and was told several things was wrong with the car but the main issue was getting the coolant system replaced and a water pump. So I paid $2500 for those repairs to be completed. Went to go pick up my car on a Friday an hour before they closed. It was about 65 degrees this day so I didn’t need to turn my heat on. About 10:30pm I go to the gym and noticed that I had no heat what so ever. My vents were literally blowing out cold air. I contacted them immediately Saturday morning but the service center department was closed. Here it is Monday I bring my car in to get looked at again. Get random text messages from the manager asking about my warranty as well as if I let someone else work on my vehicle before bringing it to them for repairs. So this is when I knew something suspicious was happening. Me being suspicious was correct because they discovered that my heating core needed to be replaced and gave me an estimate of $2800. I asked how was

Gizem Ozgol 3 years ago

Worst service ever… We had several issues with our car we created an appointment with them and they checked the car and said no any problems 2 days later we almost die because of problems we mentioned earlier. Couple of times we had different problems not solved also they changed us bc they couldn’t find the problem. If you want headaches just go there. It was really really bad experience. Because of the service department we sold the car very quickly.

Sawyer Krause 4 years ago

Disappointed in the service personnel repeatedly questioning my partner as to who owns the car due to their name not being on the title. Seems like unnecessary profiling considering we come there regularly and pay in our name for services, as does our entire family in the local.. Yes, sir, yes we do mind you asking for the second time in one visit, considering, you also asked the same person (my husband) every time we go in (multiple times every visit) for 2 years straight.